AL
Ana L

1 reviews | Active since Feb 2021

18 Jan 2024, 14:37

Volpes advertises what they cannot ultimately service.

I have to report the experience I had with Volpes and a third party payment facility 'Payjustnow'. I ordered stuff online from Volpes, stuff that they did not have stock of which resulted in an incomplete order having only been delivered after only about two to three weeks. Yes it was over the festive season BUT you do not run a 40% discount campaign if you cannot service it correctly? I used a Payjustnow facility to make the order but upon returning the Volpes order, shop staff were not really trained in this respect which lead to an confusion over how the refund needed to be handled. This resulted in my having to spent a lot of time and energy trying to sort out the mess. So in effect, its not worth the pain to order online or to use another type of payment facility. I will definitely think twice before ordering online from home decor shops (had a simi**** experience with Mr Price) and using Payjustnow or Payflex.

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