1 reviews | Active since Apr 2024
Volpes
I ordered a duck feather downer online on the 13th March 2024 and a I selected the option of picking it up from Volpes Greenpoint. After 12 days my order had still not arrived and I called the Greenpoint shop and I was informed it should arrived in 3-4 days. It still did not arrived and no one called me to explain. When I called and emailed Volpes head office I was told it was incorrectly delivered to Volpes George and I will receive it before 12 April 2024. I had not received it by the 12th April and when I called the shop they could not find it and they were meant to get back to me with a response and arrangement for a new delivery date. Today is the 15th April and I still have not received feedback from them.
Thank you for sharing your feedback with us. We sincerely apologize for the lack of communication you experienced with your recent Volpes online order. Your input is invaluable to us as it helps us continually improve our services.
Please rest assured that we have implemented measures to ensure that such lapses in communication do not recur in the future. Your satisfaction is of utmost importance to us, and we are committed to providing a seamless and transparent shopping experience for all our customers.
We truly appreciate your patience and understanding during the time it took to resolve your order. Your support means a lot to us, and we hope you will grant us the opportunity to serve you again in the future.
If you have any further concerns or if there's anything else we can assist you with, please don't hesitate to reach out to us. We're here to help.
Thank you once again for your feedback and for choosing Volpes.
Warm regards,
Volpes, The Home of Linen
Best regards,
Thank you for sharing your feedback with us. We sincerely apologize for the lack of communication you experienced with your recent Volpes online order. Your input is invaluable to us as it helps us continually improve our services.
Please rest assured that we have implemented measures to ensure that such lapses in communication do not recur in the future. Your satisfaction is of utmost importance to us, and we are committed to providing a seamless and transparent shopping experience for all our customers.
We truly appreciate your patience and understanding during the time it took to resolve your order. Your support means a lot to us, and we hope you will grant us the opportunity to serve you again in the future.
If you have any further concerns or if there's anything else we can assist you with, please don't hesitate to reach out to us. We're here to help.
Thank you once again for your feedback and for choosing Volpes.
Warm regards,
Volpes, The Home of Linen
Best regards,