FM
Francesco M
1 reviews | Active since Jul 2013
01 Aug 2025, 15:30
Volpe abuses marketing practices
It is disgraceful that Volpe is abusing its marketing practices by continually spamming people and totally ignoring the opt out requests sent.
Trying to get hold of them by calling their head office is just a total waste of time as they don’t answer their calls (made 10 calls today alone), if you are lucky enough to actually get through to reception you then get transferred to an extension where nobody bothers to answer! Calling customer services is also a waste of time because nobody answers and when you want to leave a message you can’t do that either because their mailbox is full.
I refuse to support any organisation that acts so *********ly, and encourage others to do the same.
Shame on you Volpe!
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Replies (1)
Volpes, The Home of Linen's replyOfficial
08 Aug 2025, 09:46Hi Franceso
Thank you for bringing this to our attention. We sincerely apologize for the frustration and inconvenience you have experienced with our marketing communications and customer service. It is certainly not the experience we want our customers to have.
We are glad to hear the initial issue has been resolved and we appreciate your feedback regarding the difficulties you faced when trying to contact us. Please be assured that we take these concerns seriously and are actively working to improve our responsiveness and ensure opt-out requests are handled promptly.
We value your input and hope to regain your trust moving forward. If there is anything further we can assist you with, please don’t hesitate to reach out.
Kind Regards,
Volpes, The Home of Linen
Thank you for bringing this to our attention. We sincerely apologize for the frustration and inconvenience you have experienced with our marketing communications and customer service. It is certainly not the experience we want our customers to have.
We are glad to hear the initial issue has been resolved and we appreciate your feedback regarding the difficulties you faced when trying to contact us. Please be assured that we take these concerns seriously and are actively working to improve our responsiveness and ensure opt-out requests are handled promptly.
We value your input and hope to regain your trust moving forward. If there is anything further we can assist you with, please don’t hesitate to reach out.
Kind Regards,
Volpes, The Home of Linen
Volpes, The Home of Linen's reply08 Aug 2025, 09:46
Official
Hi Franceso
Thank you for bringing this to our attention. We sincerely apologize for the frustration and inconvenience you have experienced with our marketing communications and customer service. It is certainly not the experience we want our customers to have.
We are glad to hear the initial issue has been resolved and we appreciate your feedback regarding the difficulties you faced when trying to contact us. Please be assured that we take these concerns seriously and are actively working to improve our responsiveness and ensure opt-out requests are handled promptly.
We value your input and hope to regain your trust moving forward. If there is anything further we can assist you with, please don’t hesitate to reach out.
Kind Regards,
Volpes, The Home of Linen
Thank you for bringing this to our attention. We sincerely apologize for the frustration and inconvenience you have experienced with our marketing communications and customer service. It is certainly not the experience we want our customers to have.
We are glad to hear the initial issue has been resolved and we appreciate your feedback regarding the difficulties you faced when trying to contact us. Please be assured that we take these concerns seriously and are actively working to improve our responsiveness and ensure opt-out requests are handled promptly.
We value your input and hope to regain your trust moving forward. If there is anything further we can assist you with, please don’t hesitate to reach out.
Kind Regards,
Volpes, The Home of Linen