DM
Deon M
1 reviews | Active since Mar 2024
01 Apr 2024, 09:25
Useless
Stay away from these guys, still hoping to get a refund. If it was my company, I would replace the team managing the online store. Pathetic service.
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Replies (1)
Volpes, The Home of Linen's replyOfficial
22 May 2024, 14:37Hi Deon,
Please don’t stay away from Volpes, yes, we have made a mistake and for this we are sincerely sorry. We would appreciate the opportunity to give you a far superior experience.
Please don’t stay away from Volpes, yes, we have made a mistake and for this we are sincerely sorry. We would appreciate the opportunity to give you a far superior experience.
We acknowledge the way that our online store operation over this period was poor, the operational disfunction has been addressed. Thank you for sharing your experience with us.
We would like to extend our sincere apologies for the lack of service you received regarding your refund query. We understand the frustration and inconvenience this has caused you, and we appreciate your patience while we resolved the issue. Please be assured that we have addressed the issue and implemented changes to prevent similar occurrences in the future.
We also want to express our gratitude for taking the time to share your experience with us. Your feedback is invaluable as it helps us continually improve our services.
Thank you again for your understanding and patience, and please feel free to reach out to us again if you require any further assistance
Warm regards,
Volpes, The Home of Linen
Volpes, The Home of Linen's reply22 May 2024, 14:37
Official
Hi Deon,
Please don’t stay away from Volpes, yes, we have made a mistake and for this we are sincerely sorry. We would appreciate the opportunity to give you a far superior experience.
Please don’t stay away from Volpes, yes, we have made a mistake and for this we are sincerely sorry. We would appreciate the opportunity to give you a far superior experience.
We acknowledge the way that our online store operation over this period was poor, the operational disfunction has been addressed. Thank you for sharing your experience with us.
We would like to extend our sincere apologies for the lack of service you received regarding your refund query. We understand the frustration and inconvenience this has caused you, and we appreciate your patience while we resolved the issue. Please be assured that we have addressed the issue and implemented changes to prevent similar occurrences in the future.
We also want to express our gratitude for taking the time to share your experience with us. Your feedback is invaluable as it helps us continually improve our services.
Thank you again for your understanding and patience, and please feel free to reach out to us again if you require any further assistance
Warm regards,
Volpes, The Home of Linen