SB
Syser B
1 reviews | Active since Apr 2024
03 Apr 2024, 14:54
UNPLEASANT SERVICE @ VOLPES HEMINGWAYS MALL IN EAST LONDON
I wanted to purchase a duvet cover that is on sale, when i got to the till the price was different and the manager refused to sell it to me at the price that is on the product. I am very unhappy about this. when they contacted their head office there was no answer after a while the call was forwarded to voicemail. The worse part is that the manager and the supervisor were speaking in afrikaans and i was ignored when i asked they speak english. RENEE is very rude.
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Volpes, The Home of Linen's replyOfficial
22 May 2024, 15:07Hi Syser,
Thank you for taking the time to share your experience with us.
Thank you for taking the time to share your experience with us.
Our in store experience and service level expectations do not represent the experience you have shared with us, we appreciate the time you have taken to share this, so we can address this accordingly.
We want to extend our sincere apologies for the inconvenience you've encountered with your recent purchase of the Duvet Cover Set at Volpes Hemmingways Mall. Your satisfaction is incredibly important to us, and we regret that we fell short of meeting your expectations.
Please rest assured that we are taking immediate steps to address the issue.
Once again, we apologize for any inconvenience caused, and we appreciate your understanding and patience as we work to make things right.
Warm regards,
Volpes, The Home of Linen
Volpes, The Home of Linen's reply22 May 2024, 15:07
Official
Hi Syser,
Thank you for taking the time to share your experience with us.
Thank you for taking the time to share your experience with us.
Our in store experience and service level expectations do not represent the experience you have shared with us, we appreciate the time you have taken to share this, so we can address this accordingly.
We want to extend our sincere apologies for the inconvenience you've encountered with your recent purchase of the Duvet Cover Set at Volpes Hemmingways Mall. Your satisfaction is incredibly important to us, and we regret that we fell short of meeting your expectations.
Please rest assured that we are taking immediate steps to address the issue.
Once again, we apologize for any inconvenience caused, and we appreciate your understanding and patience as we work to make things right.
Warm regards,
Volpes, The Home of Linen