CI
Colleen I
1 reviews | Active since Jun 2025
18 Jun 2025, 11:40
Unhappy client.
I purchased a comforter set from Volpes in Langebaan in March 2025.I took it out of the bag in last week for the first time to use.I noticed marks on both the pillowcases.I then washed the pillowcases.After putting the comforter on the bed I noticed the same marks on the side of the comforter.It looks like bird poo.I can forward pictures.It looks like this item was returned to the store and put back on the shelf without checking it first.I am very unhappy about this and would like this set replaced or being refunded.
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Replies (1)
Volpes, The Home of Linen's replyOfficial
20 Jun 2025, 13:02Hi Colleen
Thank you for bringing this to our attention. We're truly sorry to hear about your experience.
To help resolve this matter as quickly as possible, a Customer Care Agent will be in touch with you shortly to discuss the next steps. We’re committed to handling this promptly and fairly.
Thank you once again for reaching out and allowing us the opportunity to make things right.
Warm regards,
Volpes, The Home of Linen
Thank you for bringing this to our attention. We're truly sorry to hear about your experience.
To help resolve this matter as quickly as possible, a Customer Care Agent will be in touch with you shortly to discuss the next steps. We’re committed to handling this promptly and fairly.
Thank you once again for reaching out and allowing us the opportunity to make things right.
Warm regards,
Volpes, The Home of Linen
Volpes, The Home of Linen's reply20 Jun 2025, 13:02
Official
Hi Colleen
Thank you for bringing this to our attention. We're truly sorry to hear about your experience.
To help resolve this matter as quickly as possible, a Customer Care Agent will be in touch with you shortly to discuss the next steps. We’re committed to handling this promptly and fairly.
Thank you once again for reaching out and allowing us the opportunity to make things right.
Warm regards,
Volpes, The Home of Linen
Thank you for bringing this to our attention. We're truly sorry to hear about your experience.
To help resolve this matter as quickly as possible, a Customer Care Agent will be in touch with you shortly to discuss the next steps. We’re committed to handling this promptly and fairly.
Thank you once again for reaching out and allowing us the opportunity to make things right.
Warm regards,
Volpes, The Home of Linen