THINK TWICE BEFORE PURCHASING AT VOLPES GATEWAY

Item: Volpes, The Home of Linen
Rating: 1
Author: Nesu P

I am writing to formally file a complaint against Volpes Gateway regarding a recent issue I have encountered with them. I believe that my consumer rights have been violated. On 3 September 2023 I made a purchase at Volpes Crescent for linen in the sum of R2 457. However, after realizing that the items were not suitable I promptly returned them to the Volpes store in Gateway on 4 September 2023. Despite adhering to their return policy and providing all necessary documentation, I have yet to receive the refund amount of R2457 credited to my bank account. I have made numerous attempts to contact Volpes Gateway customer service department, but they have been unresponsive and uncooperative in addressing this matter. Further, making empty promises with regard to the refund . I believe that Volpes Gateway has failed to fulfill its obligations to me as a consumer.

Helpful (0)

Replies (1)

Nesu P's updateReviewer Update

12 Oct 2023, 09:15

It’s also very important to announce when excellent service is offered by the accounts department, namely Claudia and her team at the Gateway Branch They worked tirelessly with following up on the outstanding amount after they realized the long wait for the refund. Thank you very much once again and I do realize that it’s out of their hands and control immediately the money passes through the different banks.
No doubt I will go to their store to make purchases should the need arise.

Nesu P's update12 Oct 2023, 09:15

Reviewer Update