Terrible, poor quality Pillows and Customer Service

Volpes Boksburg, K90 Shopping Centre: I bought two king size pillows from Volpes that were of a poor quality and when I tried to return them, I was informed, they don't accept returns on pillows for hygiene purposes. I explained that the pillows were never used without pillow cases, however, it became a heated argument. In this altercation, I learned that their pillows did not have any warranty and it was their store policy to not accept returns of pillows because of hygiene. Yet, I was surprised to learn that they accept returns on duvet covers after use. After we refused to leave the store with these poor quality pillows and challenged the manager on their unreasonable policy, he finally conceded to exchange the pillows. However, if we accept the exchange, we can never return them to the store again. Their pillows are a puff of poor quality poly fibre filling that renders the pillay flat when you lie on it. To date, we wake up with sore necks and backs.

I wouldn't recommend anyone buying pillows from Volpes, period. Their attitude towards customer service is unprofessional, cold and uncaring.