CW
Carel W

1 reviews | Active since Sept 2020

06 Feb 2026, 12:54

REJECTED GOODS RE BATH Rz *** sold receive which is in my opinion a brand destroyer.Service 🤔 from Volpex HO not protecting their brand.

Online purchase 2 Mosty curtains being rejected items .length difference of 3 cm with additional eyelets Phoning PE reference Lerato no solution given appart from having yo travel from Mosselbaai to George 100 km to exchange only to discover 3 curtains incorrect lengths aswell.Solutions by Lerato is to do a refund which will take up to 10 days to reflect .Branch could not confirm when stock is expected ? ,neither could they attende to a replacement re towels which I purchased today .

Then we need to do another online purchase which will place me out of pocket .

As explained to Volpex Head office P E ,I expect replacement asap as the guest room is incomplete can can not be booked 😑. NO SOLUTIONS OFFERED BAD 😑 SERVICE The staff at George can be complemented but it would appear to be out their hands ,unable to confirm when stock is expected neither system restrictions. What do I expect 🤔 Volpez Head office to dispatch asap stock which comply to quality control and brand expectations to me . Would like to receive a detailed solution driven reply from CEO ,s office .

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Replies (1)
Volpes, The Home of Linen
Volpes, The Home of Linen's reply24 Aug 2026, 12:18
Official
Hi Carel

Thank you for bringing this matter to our attention, and we sincerely apologise for the inconvenience and frustration caused by the incorrect curtain lengths and the service experience you encountered.

We are pleased that our team was able to assist you further and that a suitable resolution has now been reached. Your feedback has been shared with the relevant teams to help us improve our processes and prevent similar issues in the future.

We appreciate your patience and understanding, and we trust that the matter has been resolved to your satisfaction.

Warm Regards
Volpes, The Home of Linen