Received my order - but service can be improved

I received my order and am happy with the purchase (made online). Not going to lie, communication is dismal, the online tracking does not get updated in full, it is not clear whether there are specific staff dedicated to online sales only and the contact number seems to be generic. I suppose making a purchase just before Christmas and over the New Year will result in a delay of your order being fulfilled. I also only read the reviews after having made the purchase, so I was a bit panicky. At around day 9 (working day), I saw the parcel was being shipped (without other tracking information being updated). Received a notification the next day from the courier company Volpes uses (DPD Laser/Dawn wing) saying the parcel is out for delivery; climb onto google reviews again - the reviews for the courier company are worse. Just as I was about to google the courier company further, the driver pulls up into our driveway and I received the order in good condition. So all in all not an actual bad experience, but a lot can be improved on if Volpes wants to manage an online sales system. If you value sanity and peace of mind, do not order online. Just thankful to have received my order. It is also not clear why VAT is added (as shown on my receipt) to the item purchased, since it is already included.