Poor service from Volpes Online

I placed an online order with Volpes on 2 December with indication of delivery within 5 to 7 working days. It has now been 9 days later and still no delivery received. I received no communication post placing the order on status of delivery and after sending 3 e-mails with no response and a phone call to customer service I was told someone would look into it. Yesterday I received 2 e-mails with conflicting information about when the order was invoiced, one saying 5 December and the other 11 December and apologising for any inconvenience caused.

This has not been a good experience, and I will not be ordering from Volpes online again. I have still not received notification that the order has been dispatched and I sincerely hope it will be delivered by the weekend.

I am sure you can do better Volpes!

Sandy Reis