Poor service and company policies

Terrible service from Volpes New Market Mall, and I guess Volpes policies in general. Paid up front for a product which unfortunately wasn’t in stock at the time 2 weeks ago.

I’ve had to personally follow up with the store twice to check if the product has arrived after 2 weeks. Was told last week that the product would arrive this week. This after we were told the product would arrive the first week after purchase.

Low and behold it has not. Requested a full refund. Again informed they are unable to assist me as the product has not arrived yet. So I have now been out of pocket for 2 weeks and have to return in person in 1 week ‘s time to get a refund. This also means that we are unable to source a replacement product from a different retailer as we have to wait another week for a refund. Just really poor customer service in general. There are many alternative retailers one can support.