VM
Vernon M
1 reviews | Active since Oct 2025
08 Oct 2025, 17:29
Poor policies - online purchases
Exceptionally poor policies and communication around the return of sale items in a time when online shopping is fundementally shifting the traditional norms. Yes , there are instances where an item may not be suitable upon viewing it physically, should a customer be penalized with a non return policy? Highlighting these clauses are are exceptionally important and should never be hidden in fine print !
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Replies (1)
Volpes, The Home of Linen's replyOfficial
09 Oct 2025, 13:11Hi Vernon
Thank you for taking the time to share your feedback with us. We sincerely appreciate you bringing this to our attention.
We understand your concerns regarding the return policy and the challenges it can present, Please be assured that your comments have been noted and are taken seriously. A customer service representative will be reaching out to you shortly to gather more information and assist you further regarding your complaint.
We aim to ensure all our policies are transparent and accessible, and your feedback will help us continue to evaluate and improve how we communicate them to our customers.
Thank you again for reaching out.
Warm Regards
Volpes, The Home of Linen
Thank you for taking the time to share your feedback with us. We sincerely appreciate you bringing this to our attention.
We understand your concerns regarding the return policy and the challenges it can present, Please be assured that your comments have been noted and are taken seriously. A customer service representative will be reaching out to you shortly to gather more information and assist you further regarding your complaint.
We aim to ensure all our policies are transparent and accessible, and your feedback will help us continue to evaluate and improve how we communicate them to our customers.
Thank you again for reaching out.
Warm Regards
Volpes, The Home of Linen
Volpes, The Home of Linen's reply09 Oct 2025, 13:11
Official
Hi Vernon
Thank you for taking the time to share your feedback with us. We sincerely appreciate you bringing this to our attention.
We understand your concerns regarding the return policy and the challenges it can present, Please be assured that your comments have been noted and are taken seriously. A customer service representative will be reaching out to you shortly to gather more information and assist you further regarding your complaint.
We aim to ensure all our policies are transparent and accessible, and your feedback will help us continue to evaluate and improve how we communicate them to our customers.
Thank you again for reaching out.
Warm Regards
Volpes, The Home of Linen
Thank you for taking the time to share your feedback with us. We sincerely appreciate you bringing this to our attention.
We understand your concerns regarding the return policy and the challenges it can present, Please be assured that your comments have been noted and are taken seriously. A customer service representative will be reaching out to you shortly to gather more information and assist you further regarding your complaint.
We aim to ensure all our policies are transparent and accessible, and your feedback will help us continue to evaluate and improve how we communicate them to our customers.
Thank you again for reaching out.
Warm Regards
Volpes, The Home of Linen