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kM
kelly M

1 reviews | Active since Oct 2010

15 Apr 2024, 22:35

Poor customer service Lack of attention to detail, Misleading Sales Practice

Volpes Order #63224 Refers

After nearly a month of waiting for my order, it got delivered today, however some of my items are missing and incorrect items were delivered.

Item I -*** is not included in the box, it's missing. Please either refund me my money/ credit my account accordingly or courier it to me.

You have sent me 3x white guest towels and 1 x white face cloth, while I ordered the following:

B*** G**** Luxury Towel G**** Luxury Towel - Guest Towel 2.00 Unit 45.00 45.00 B*** Berry Luxury Towel Berry Luxury Towel - Guest Towel 1.00 Unit 45.00 22.50 B*** Berry Luxury Towel Berry Luxury Towel - Face Cloth 1.00 Unit 29.00 14.50

Please either refund me my money/ credit my account accordingly or courier it to me.

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Replies (1)
Volpes, The Home of Linen
Volpes, The Home of Linen's reply22 May 2024, 13:16
Official
Hi Kelly,

We sincerely apologize for the inconvenience and disappointment you experienced with your recent Volpes online order. Please know that this does not reflect the level of service we strive to provide to our valued customers like yourself. 
We acknowledge the technical issue that led to delayed deliveries and the dispatch of incorrect colour towels within the timeframe of your order. Rest assured; we have taken immediate steps to rectify this situation to prevent any recurrence in the future. 

Your feedback is incredibly valuable to us, as it allows us to identify areas for improvement and ensures that we can serve you better going forward. We genuinely appreciate your patience and understanding during this time. 

We hope to have the opportunity to regain your trust and welcome you back as a satisfied and valued shopper at Volpes. Should you have any further concerns or questions, please do not hesitate to reach out to us. 

Thank you for your continued support. 

Warm regards, 

Volpes, The Home of Linen