online order - missing items

I did an online purchase WEB-614583 on the 5th of December 2023 for I-*** Pillow Luxury Microfibre Standard B-*** Feather Pillow Feather Pillow - STANDARD I-*** Pillow Luxury Microfibre Continental . I ordered a new bed as well from a different supplier and had a delay with the bed as the manufacturer has end of year delays.

My bed arrived on Friday 5th January 2024, hence only opening the parcel from Volpes on that day. Apon opening the box I realised that the order was short, I only received I-*** Pillow Luxury Microfibre Continental and was missing the rest of the order.

I have since then emailed twice with no response, numerous calls where my call eventually drops after holding on for 20min. I sent a Facebook direct message on the 10th of Jan and received a response asking for my order number. I sent this information with my dispute and have not received any feedback. I sent a follow up message asking for feedback and still no response.

Not happy with the service received.