1 reviews | Active since Apr 2026
Not worth it!!!!
Would give 0.
We bought towels from Volpes before and the color ran. They then would not exchange/refund the value of the ruined towel because we did not have an original slip (even though we have a TFG account because according to them, their system doesn't work that way - in this day and age!!!).
We then bought pillows yesterday. I tried to return them today as they have not been used but they do not refund or exchange items due to hygiene issues - They are unused!!! What hygiene issues would you face as a store if you accepted a return of an unused item?
I am a repeat customer of Volpes (very often!) but I can't even justify giving them my money any longer.
Don't buy from them....rather go to Woolies where customer service is way better!!!
Thank you for sharing your feedback. We sincerely apologise for the frustration caused and appreciate your continued support of Volpes.
Please note that our return and exchange policy requires the original proof of purchase/slip to process a refund or exchange. This is necessary to ensure the purchase can be accurately verified and processed.With regards to pillows and other applicable products, due to hygiene regulations, we are unfortunately unable to accept returns or exchanges once the item has left the store. This is to ensure we maintain the required hygiene standards for all our customers.
We understand your frustration and appreciate you taking the time to share your concerns.
Warm Regards
Volpes, The Home of Linen
Thank you for sharing your feedback. We sincerely apologise for the frustration caused and appreciate your continued support of Volpes.
Please note that our return and exchange policy requires the original proof of purchase/slip to process a refund or exchange. This is necessary to ensure the purchase can be accurately verified and processed.With regards to pillows and other applicable products, due to hygiene regulations, we are unfortunately unable to accept returns or exchanges once the item has left the store. This is to ensure we maintain the required hygiene standards for all our customers.
We understand your frustration and appreciate you taking the time to share your concerns.
Warm Regards
Volpes, The Home of Linen