Non-existent service levels

I placed an order with Volpes online as they have always been my preferred stockist of linen. Having said this, the order was placed 3 weeks ago and I have yet to receive my order despite following up the courier company, DPD Laser, directly on numerous occasions. Eventually I called Volpes to ask for their assistance to ensure my order be delivered and after being promised a follow up and feedback, I have never heard back! I am still waiting for my order!!! I am disgusted by the after service level as this was not a small order but clearly they do not value the business of their customers!!!