No Service and no Place to Complain.

What a poor customer experience. We got a discount voucher for Volpes when we purchased a new bed at Dial a Bed. Tried to locate a store - you need to go online give them your personal details, then they will email you a PIN so you can find a store. What a schlepp to find a store. Why not just give the stores locations on the website. I was not giving my personal details to get store locations! Such an invasion of privacy! Got location by going to mall websites. Get to the store with my precious voucher - cannot use it because I did not have proof with me that I bought the bed and that the voucher was genuine! Store manager was grumpy, sour faced and not interested in assisting. Tried calling Volpes head office this morning! LOL! Their customer service line goes to voice mail as they are sooooo busy! The voice mail is full and cannot take messages! “Please call again later”. Did this three times to no avail. Tried requesting the “reception” on my keypad. I got the same voicemail system as they are toooo busy to take calls live. What a joke - bad service and no place to seek redress or to lodge a complaint. My first and last visit to a Volpes Store.