No customer service at Volpes

I am disgusted at the poor customer service received from Volpes Ferndale on Republic and also the Volpes Customer Service.

On Sat 19 March i purchased a duvet item on sale. The duvet was further labelled 10% discount display stock slightly dirty. After payment i realised the duvet had not been discounted further. I spoke to the manager who advised she would escalate to their head office and i would receive a call on Monday from the head office.

I did not receive a call on Monday. On Tuesday i wrote a complaint on their website and assumed this would lend with customer services but there was no response. I emailed Volpes on the 24th of March and still did not get a response. I then called the Ferndale shop on the 25th and spoke to the manager who did not know what Winnie had done about my complaint. She advised she would call Winnie and check the status and get back to me. Its exactly a week since lodging my complaint and noone in Volpes is customer oriented enough to engage me. I am disgusted at the service.

The manager commented that maybe i didnt get the 10% off as the item was on sale. I disagree with that as the sticker is on the sale item and does not stipulate any terms and conditions. May someone organise my refund which i should have already gotten in store last week.

May someone educate Volpes on customer service.Why did i not receive the call on Monday as promised? Why does the Ferndale branch not have a complaints register instead of waiting to confirm with someone on leave? Why are their online complaints and emails not responded to? Why are customer calls not returned? Should i be calling the manager again or should she be the one giving me feedback on my complaint??????

Disgusted and frustrated customer.