No customer care for clients. Poor communication. Absolute disregard for customers.

Extremely disappointed with the service o-at Volpes. Specifically their customer service. I bought several items online during Black Friday. I had to return some of it and took it to Century City’s Volpes. I was told it would take 3-5 business days to get the refund. That was the 30th of November… I phoned the customer service line after a week and the first two times I was told all lines are busy and someone will phone me back- never phoned me back. The 3rd time they took my details and said the matter is being escalated. In the meantime I also emailed. I finally got a response to ask me where I returned the items (even though it was mentioned in my mail). I responded and didn’t hear anything back. So emailed again to express my frustration. No reply. Eventually an email was sent to the shop with me cc’d in asking the shops to get in contact. Malmesbury Volpes got in contact immediately (I also returned something there). They were extremely helpful and honestly its sad that your customer service is tarnishing everyone name. No reply from Century City and no more communication from Volpes Customer Service. That was Tuesday. Its almost Christmas and Im more than R3000 out of pocket. This is not okay. Volpes is an expensive store. I will stick to @home in future and give Volpes a skip. Sies.