Negligence when packing an online order

A few weeks ago I placed an order for 2 standard size blockout curtains while I was in the city because I was moving to a small town within the next 2 weeks and small towns do not have much so this was me preparing in advance. Last night I arrived at the place, exhausted after a long drive and all I wanted to do was put the curtains up for some privacy, take a shower and sleep. However halfway through putting up the curtains I was disappointed because they were not the same size yet I was charged the same price for both (only got 50% off because I bought 2).

My bedroom does not look nice because of this mess that Volpes did when packing my order, I do want privacy but I cannot have a room that looks like this, also it defeats the purpose of being blackout curtains because the length of the other one allows sunlight in.

Now as I said, I have moved to a small town and the closed Volpes is 2hr 30min drive/ 200km + I have already driven my car from Cape Town to Free State and then from Free State to Richard’s bay, Richard’s bay to Durban and Durban back to Free State all in one week. I cannot make another trip trying to find a Volpes in an unfami**** area (I am new in the Province), just because of one of your employee’s negligence nor can I afford one quite frankly because all this travelling I did cost me a LOT of money.

Please send someone to bring the correct curtain length. I ordered 2 taped blockout curtains of standard length (260 x 210). I don’t know what the hell that mini skirt of a curtain is but it can’t be right. My order number was 742175