pG
phumzile G
1 reviews | Active since Apr 2011
05 Apr 2024, 12:29
LATE DELIVERIES AND NO CORRESPONDENCE!!!
I placed an order with Volpe's on the 18th March 2024 and today its the 05th April 2024 and I havent received any correspondence with them. When I track the order it shows that it was packed on the 23rd March and it hasn't been dispatched to date. I have tried calling them and they never answer the phone or respond to emails. I have requested a cancellation and a refund and guess what no response.Never ever purchase anything from them online!!!!!
Helpful (0)
Replies (1)0
Replies (1)
Volpes, The Home of Linen's replyOfficial
22 May 2024, 15:20Hi Phumzile,
We sincerely apologize for the inconvenience caused by the delay in your recent Volpes online order. Please accept our deepest apologies for the unexpected technical issue that led to these delays, as well as for any lack of communication you experienced due to the high call volumes during this period.
Rest assured, we have taken immediate action to address the technical issue and have implemented measures to prevent such occurrences in the future. Your patience and understanding during this challenging time are greatly appreciated, and we are grateful for the opportunity to resolve the issue for you.
Your feedback is incredibly valuable to us as we strive to continually improve our services. Thank you for bringing this matter to our attention and for allowing us the opportunity to make it right.
We sincerely apologize once again for any inconvenience caused and remain committed to providing you with the exceptional service you deserve.
Please feel free to reach out to us again if you require any further assistance.
Warm regards,
Volpes, The Home of Linen
We sincerely apologize for the inconvenience caused by the delay in your recent Volpes online order. Please accept our deepest apologies for the unexpected technical issue that led to these delays, as well as for any lack of communication you experienced due to the high call volumes during this period.
Rest assured, we have taken immediate action to address the technical issue and have implemented measures to prevent such occurrences in the future. Your patience and understanding during this challenging time are greatly appreciated, and we are grateful for the opportunity to resolve the issue for you.
Your feedback is incredibly valuable to us as we strive to continually improve our services. Thank you for bringing this matter to our attention and for allowing us the opportunity to make it right.
We sincerely apologize once again for any inconvenience caused and remain committed to providing you with the exceptional service you deserve.
Please feel free to reach out to us again if you require any further assistance.
Warm regards,
Volpes, The Home of Linen
Volpes, The Home of Linen's reply22 May 2024, 15:20
Official
Hi Phumzile,
We sincerely apologize for the inconvenience caused by the delay in your recent Volpes online order. Please accept our deepest apologies for the unexpected technical issue that led to these delays, as well as for any lack of communication you experienced due to the high call volumes during this period.
Rest assured, we have taken immediate action to address the technical issue and have implemented measures to prevent such occurrences in the future. Your patience and understanding during this challenging time are greatly appreciated, and we are grateful for the opportunity to resolve the issue for you.
Your feedback is incredibly valuable to us as we strive to continually improve our services. Thank you for bringing this matter to our attention and for allowing us the opportunity to make it right.
We sincerely apologize once again for any inconvenience caused and remain committed to providing you with the exceptional service you deserve.
Please feel free to reach out to us again if you require any further assistance.
Warm regards,
Volpes, The Home of Linen
We sincerely apologize for the inconvenience caused by the delay in your recent Volpes online order. Please accept our deepest apologies for the unexpected technical issue that led to these delays, as well as for any lack of communication you experienced due to the high call volumes during this period.
Rest assured, we have taken immediate action to address the technical issue and have implemented measures to prevent such occurrences in the future. Your patience and understanding during this challenging time are greatly appreciated, and we are grateful for the opportunity to resolve the issue for you.
Your feedback is incredibly valuable to us as we strive to continually improve our services. Thank you for bringing this matter to our attention and for allowing us the opportunity to make it right.
We sincerely apologize once again for any inconvenience caused and remain committed to providing you with the exceptional service you deserve.
Please feel free to reach out to us again if you require any further assistance.
Warm regards,
Volpes, The Home of Linen