Incorrect Order Delivered – Poor After-Sales Service

I recently placed an order with Volpes and unfortunately received the wrong items. I ordered the Sienna Duck Egg Curtain, Taped Lined – Wide With Extra Length (Invoice number: INVH***), but instead received a grey curtain and an extra voile curtain that I did not order.

I sent an email to report the issue but did not receive any response. I then called your customer service and had to wait an unreasonably long time to speak with someone. I eventually spoke with John from your Customer Service Department, and as mentioned during our conversation, the order I received is incorrect.

I kindly request that Volpes:

Deliver the correct curtain as per my original order.

Arrange collection of the incorrect grey curtain and the additional voile curtain.

I will return both incorrect items at the time of delivery of the correct product.

While I am happy with the quality of your products, the after-sales service has been very disappointing. I hope this matter can be resolved promptly.