Horrible, horrible, horrible service

I am utterly disgusted at the service received from Volpes Cape Gate and the head office.

I went into store on the 30th January to buy curtains and they did not have enough stock. I opted to order online and was convinced to order in store (for the salesman).

After 10 days I called the store and the manager promised to get back to me (Charlene) which she didn't.

14 working days later I called again and it was going to be escalatesd.

On 15 February I got a call from the head office, refusing to allow me to order online as the promotion ended and was promised I'd get feedback by close of business on 18 February it's now another 7 days later. NO FEEDBACK, NO FOLLOW-UP, NO CALL BUT CURTAINS ARE PAID FOR ON FULL