JL
Jocelyn L

1 reviews | Active since Dec 2012

11 Jun 2020, 18:00

Excellent Customer Service from Volpes Boksburg (by Linda)

I visited the Volpes Boksburg (K90) store about a week ago and spotted a frame which I really liked. The only problem was that it was the last one left in the store and Linda, the shop assistant, started enquiring with the Biggie Best stores and other Volpes outlets for stock. She eventually found a frame at one of the Pretoria branches which I was unable to go purchase as it was too far. Linda then enquired on the branch sending it via courier to the Boksburg store. She eventually managed for them to deliver the frame to their store on one of the shipments. Since being in the store and making the enquiring, to her keeping me up to date on a daily basis on when the frame will arrive - absolutely nothing was too much of an effort. I collected my frames today and as I walked in she acknowledged me and finalised the transaction. I really have not come across customer service of this standard, especially in retail, in a very long time. Linda's customer excellence and follow-through need to be acknowledged.

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