AF
Aneeqah F
1 reviews | Active since Mar 2024
14 Mar 2024, 11:02
Don't buy Volpes feather pillows.
I bought feather pillows 1 month ago and there is feathers all over the place and the feathers are literally poking me through the pillow when I lie down. I do have a pillow protector as well as a normal pillow case on top of that so I don't understand why. I lost the slip but I tried to take it back with my bank statement since the packaging still has the prices on however it wasn't accepted. What's disappointing is that they such an established brand so I was expecting quality or for them to atleast take there ****ty pillows back.
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Volpes, The Home of Linen's replyOfficial
22 May 2024, 12:50Hi Aneeqah,
We want to extend our sincerest apologies for any inconvenience caused by our policy regarding no returns, for hygiene concerns, on certain items. We understand how frustrating this may be for you.
A great deal of research and investment has been made into how we produce our pillows, especially the 233 Down proof thread count cotton that encases the pillow. This material has been woven to ensure that the stalks of the feather do not come through as you have said.
Although we do not allow returns on pillows, we do however stand by our quality. Please could you get in touch with us, and we will happily take the pillows back and find you the best replacement.
Please know that we are continuously looking for ways to improve our policies and services to better meet the needs of our customers. Your feedback is incredibly valuable in this process.
Thank you for taking the time to share your experience with us.
Warm regards,
Volpes, The Home of Linen
We want to extend our sincerest apologies for any inconvenience caused by our policy regarding no returns, for hygiene concerns, on certain items. We understand how frustrating this may be for you.
A great deal of research and investment has been made into how we produce our pillows, especially the 233 Down proof thread count cotton that encases the pillow. This material has been woven to ensure that the stalks of the feather do not come through as you have said.
Although we do not allow returns on pillows, we do however stand by our quality. Please could you get in touch with us, and we will happily take the pillows back and find you the best replacement.
Please know that we are continuously looking for ways to improve our policies and services to better meet the needs of our customers. Your feedback is incredibly valuable in this process.
Thank you for taking the time to share your experience with us.
Warm regards,
Volpes, The Home of Linen
Volpes, The Home of Linen's reply22 May 2024, 12:50
Official
Hi Aneeqah,
We want to extend our sincerest apologies for any inconvenience caused by our policy regarding no returns, for hygiene concerns, on certain items. We understand how frustrating this may be for you.
A great deal of research and investment has been made into how we produce our pillows, especially the 233 Down proof thread count cotton that encases the pillow. This material has been woven to ensure that the stalks of the feather do not come through as you have said.
Although we do not allow returns on pillows, we do however stand by our quality. Please could you get in touch with us, and we will happily take the pillows back and find you the best replacement.
Please know that we are continuously looking for ways to improve our policies and services to better meet the needs of our customers. Your feedback is incredibly valuable in this process.
Thank you for taking the time to share your experience with us.
Warm regards,
Volpes, The Home of Linen
We want to extend our sincerest apologies for any inconvenience caused by our policy regarding no returns, for hygiene concerns, on certain items. We understand how frustrating this may be for you.
A great deal of research and investment has been made into how we produce our pillows, especially the 233 Down proof thread count cotton that encases the pillow. This material has been woven to ensure that the stalks of the feather do not come through as you have said.
Although we do not allow returns on pillows, we do however stand by our quality. Please could you get in touch with us, and we will happily take the pillows back and find you the best replacement.
Please know that we are continuously looking for ways to improve our policies and services to better meet the needs of our customers. Your feedback is incredibly valuable in this process.
Thank you for taking the time to share your experience with us.
Warm regards,
Volpes, The Home of Linen