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Sarah Blake-Van Niftrik

1 reviews | Active since Feb 2019

16 Jul 2025, 09:21

Don't buy from Volpes - you will never get rid of them

I had the misfortune of shopping at Volpes only once, and I’ve regretted it ever since. Despite numerous attempts to unsubscribe from their marketing emails, I continue to receive daily emails promoting their inferior products. For months, I’ve tried to opt out using their provided unsubscribe links, yet nothing has changed. Their constant emails are not just intrusive — they’ve become a serious invasion of privacy. This ongoing disregard for my requests is completely unacceptable. I’ve lost all patience with Volpes and find it extremely concerning that they do not respect customer data or South Africa’s POPI Act. I urge Volpes to immediately remove my details from their mailing list and stop all further communication. Customers deserve better than this kind of persistent digital harassment from a retailer.

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Replies (4)
Volpes, The Home of Linen
Volpes, The Home of Linen's reply17 Jul 2025, 08:15
Official
Hi Sarah

Thank you for bringing this to our attention and we sincerely apologize for the frustration caused. 

We have escalated the matter to our Marketing team as a priority and are actively working to ensure your details are removed from our mailing list. 

We appreciate your patience and are committed to resolving this promptly.

Warm Regards
Volpes, The Home of Linen
SBN
Sarah Blake-Van Niftrik's update18 Jul 2025, 10:49
Reviewer Update
I want you sort this matter out today. A day after my initial complaint and yet another unwanted email from you in my inbox.

Volpes on behalf of; Volpes, The Home of Linen <***>

My patience has worn incredibly thin and will resort to legal matters if you do not remove my details today.
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Sarah Blake-Van Niftrik's update21 Jul 2025, 09:34
Reviewer Update
Despite my previous communication dated 17 July, I have once again received marketing correspondence from Volpes. This continued disregard for my explicit request is unacceptable.
Let me be abundantly clear: I am requesting immediate removal from all marketing communications, effective today. Failure to comply will leave me no option but to escalate this matter through legal counsel.

I also reserve the right to share my experience publicly across South African social media platforms — not only regarding your failure to respect customer consent, but also highlighting broader concerns over your products and complaint handling.

This message serves as a final warning. Kindly confirm my removal without delay.


Volpes, The Home of Linen
Volpes, The Home of Linen's reply23 Jul 2025, 12:03
Official
Hi Sarah

Please accept our sincerest apologies. 

Upon further investigation of your review, we discovered that a technical glitch prevented your removal from our communications list as requested. 
Rest assured, you have now been fully removed and you should no longer receive any further communications. 

Thank you for your patience and understanding while we resolved this. 

Warm Regards
Volpes, The Home of Linen