CF
Chantell F
1 reviews | Active since Nov 2023
31 Dec 2024, 08:47
Disappointing online and in-store service
I ordered a GREY Bath Rug.
When I went to pick up my order the wrong color rug was in the parcel.
System at Willowbridge Volpes showed that the Grey rug was in stock at the store but they couldn't find any. I also noticed that when they put in the "product code" on their system the duck egg rug came up.
I am disappointed in the online service I have received as well as the laid back service at Volpes Willowbridge. A staff member who needed to assist me with an exchange or return went to the back to go work on other things before assisting me, I had to ask another staff member to please fetch her to assist me with the exchange.
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Replies (1)
Volpes, The Home of Linen's replyOfficial
04 Feb 2025, 15:50Hi Chantell,
Thank you for your feedback.
We sincerely apologize for the service you received at our Volpes at Willowbridge, this is not the standard we aim to provide.We are taking immediate steps to address the system issue you encountered to ensure this doesn’t happen again.
We truly appreciate you bringing this to our attention, as it helps us improve and deliver the exceptional service we pride ourselves on and we hope to have the chance to serve you better in the future.
Warm Regards
Volpes, The Home of Linen
Thank you for your feedback.
We sincerely apologize for the service you received at our Volpes at Willowbridge, this is not the standard we aim to provide.We are taking immediate steps to address the system issue you encountered to ensure this doesn’t happen again.
We truly appreciate you bringing this to our attention, as it helps us improve and deliver the exceptional service we pride ourselves on and we hope to have the chance to serve you better in the future.
Warm Regards
Volpes, The Home of Linen
Volpes, The Home of Linen's reply04 Feb 2025, 15:50
Official
Hi Chantell,
Thank you for your feedback.
We sincerely apologize for the service you received at our Volpes at Willowbridge, this is not the standard we aim to provide.We are taking immediate steps to address the system issue you encountered to ensure this doesn’t happen again.
We truly appreciate you bringing this to our attention, as it helps us improve and deliver the exceptional service we pride ourselves on and we hope to have the chance to serve you better in the future.
Warm Regards
Volpes, The Home of Linen
Thank you for your feedback.
We sincerely apologize for the service you received at our Volpes at Willowbridge, this is not the standard we aim to provide.We are taking immediate steps to address the system issue you encountered to ensure this doesn’t happen again.
We truly appreciate you bringing this to our attention, as it helps us improve and deliver the exceptional service we pride ourselves on and we hope to have the chance to serve you better in the future.
Warm Regards
Volpes, The Home of Linen