1 reviews | Active since Apr 2017
Disappointed and angry
I ordered a duvet set on 17 April 2025 and on 23 April 2025 I received an email informing that the duvet was out of stock but they managed to outsource from one of their branches I'll be receiving it soon. I then ordered another one on 24 April 2025 and there was no communication regarding that.
I had to call their customer care line on 05 May 2025 regarding both orders and I was told that they are still trying to trace what happened to the first order. Later that day I was told they managed to trace my order and it's shipped. I was then told the second order is out of stock and they will refund.
It's the 8th of May today and I still haven't received my order.
Why sell out of stock items? I'm really disappointed and angry.
Our sale items are available while stocks last and we understand how disappointing it can be when a popular item sells out quickly. We can confirm that your refund for this order has been successfully processed.
Thank you for your patience and understanding—we genuinely appreciate it.
If you need any further assistance, please don’t hesitate to reach out. We're here to help!
Warm Regards
Volpes, The Home of Linen
Our sale items are available while stocks last and we understand how disappointing it can be when a popular item sells out quickly. We can confirm that your refund for this order has been successfully processed.
Thank you for your patience and understanding—we genuinely appreciate it.
If you need any further assistance, please don’t hesitate to reach out. We're here to help!
Warm Regards
Volpes, The Home of Linen