FS
Felicity S
1 reviews | Active since Mar 2014
12 Apr 2024, 13:12
Delayed order and pathetic customer service - Order 635965
I don't know why Volpes still has an online shop because clearly they are struggling to deliver. I placed my order on the 6th of April till today, there's never been any correspondence with regards to my order. The customer service lady I spoke to hasn't sent me an email explaining why the order is delayed. The email I sent this morning was ignored - obviously 🙄
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Replies (1)
Volpes, The Home of Linen's replyOfficial
22 May 2024, 13:59Hi Felicity
The lack of communication and length of time taken to deliver your order is completely unacceptable.
We want to acknowledge the operational issue we encountered, which led to delayed deliveries and high call volumes. We understand the inconvenience this caused and want to assure you that we have implemented measures to prevent such occurrences in the future.
Your feedback is invaluable to us, as it helps us continuously improve our services. We truly appreciate you taking the time to share your experience with us.
Once again, we apologize for any inconvenience caused and thank you for your understanding. Should you have any further concerns or require assistance, please don't hesitate to reach out to us.
Thank you for choosing Volpes.
Warm regards,
Volpes, The Home of Linen
The lack of communication and length of time taken to deliver your order is completely unacceptable.
We want to acknowledge the operational issue we encountered, which led to delayed deliveries and high call volumes. We understand the inconvenience this caused and want to assure you that we have implemented measures to prevent such occurrences in the future.
Your feedback is invaluable to us, as it helps us continuously improve our services. We truly appreciate you taking the time to share your experience with us.
Once again, we apologize for any inconvenience caused and thank you for your understanding. Should you have any further concerns or require assistance, please don't hesitate to reach out to us.
Thank you for choosing Volpes.
Warm regards,
Volpes, The Home of Linen
Volpes, The Home of Linen's reply22 May 2024, 13:59
Official
Hi Felicity
The lack of communication and length of time taken to deliver your order is completely unacceptable.
We want to acknowledge the operational issue we encountered, which led to delayed deliveries and high call volumes. We understand the inconvenience this caused and want to assure you that we have implemented measures to prevent such occurrences in the future.
Your feedback is invaluable to us, as it helps us continuously improve our services. We truly appreciate you taking the time to share your experience with us.
Once again, we apologize for any inconvenience caused and thank you for your understanding. Should you have any further concerns or require assistance, please don't hesitate to reach out to us.
Thank you for choosing Volpes.
Warm regards,
Volpes, The Home of Linen
The lack of communication and length of time taken to deliver your order is completely unacceptable.
We want to acknowledge the operational issue we encountered, which led to delayed deliveries and high call volumes. We understand the inconvenience this caused and want to assure you that we have implemented measures to prevent such occurrences in the future.
Your feedback is invaluable to us, as it helps us continuously improve our services. We truly appreciate you taking the time to share your experience with us.
Once again, we apologize for any inconvenience caused and thank you for your understanding. Should you have any further concerns or require assistance, please don't hesitate to reach out to us.
Thank you for choosing Volpes.
Warm regards,
Volpes, The Home of Linen