Conditions of Returns / Refunds

I am a first time shopper at Volpes and bought a few items at the Black Friday sale on 24 November 2017. Less than 24 hours later I returned to the store to refund a few of the items I purchased for my daughter who no longer wanted them. I was happy with the rest of my purchases and was impressed with the quality of the items. However I was informed that I could not get a refund or even an option to exchange the duvet inner as they do not exchange these items. What frustrated me is that this policy is not listed on the terms and conditions that are on a big board at the till point nor any mention of it on your receipt? I tried to explain that it is highly unlikely that I would have used the item as it was purchased less than 24 hours before and that I was willing to exchange for something else as I was not aware of this policy but I was refused. Where are my rights as a customer? It doesn't help your clients if the store workers are the only people aware of this condition as it is not advertised in the store and after that experience I would not be returning to your store any time soon! I have sent an email to customer services the next day and haven't received a response.