1 reviews | Active since Oct 2023
Communication sucks
Good morning
Im writing this with very mixed emotions.
I bought so many items from your company. In store and on line
This time I realise that your marketing is very good but your after service is horrible.
Please do me a favour:
Phone *** and try to speak To ANYONE at Volpes.
Nevermind not knowing how to search for my online shopping parcel, I can't even speak to some one at Volpes.
Nr 1 is Customer Service..... No answer.... Message service is full
Nr 2 is Reception..... No answer...... MESSAGE SERVICE IS FULL... again.
Info@volpes..... Ignore my email
How de hell am I to find out where my parcel is
Order nr 713446 ordered online on 24 April.
Not ONE word after I placed the order.
Isn't this just terrible service.
Hello Peter is my next communication and FB.... Bad services in SA.
I do not want a sorry mam. I want you to up your telephone services and your communication skills
Petro
Thank you for reaching out and we are truly sorry to hear about your experience. We understand your frustration and take your feedback seriously.
We have escalated your concern and our Customer Service team is already in contact with you to get this sorted as quickly as possible.
We acknowledge the issues you've raised regarding our communication channels and are addressing them with urgency.
Warm Regards
Volpes, The Home of Linen
Thank you for reaching out and we are truly sorry to hear about your experience. We understand your frustration and take your feedback seriously.
We have escalated your concern and our Customer Service team is already in contact with you to get this sorted as quickly as possible.
We acknowledge the issues you've raised regarding our communication channels and are addressing them with urgency.
Warm Regards
Volpes, The Home of Linen