Bad service Volpes Fourways

We purchased 2 of these extra length curtains from Volpes. Payment was done via debit card at Volpes Port Elizabeth but Port Elizabeth did not have Extra Length so curtains were ordered from Volpes Fourways. Stock was then send from Volpes Fourways via postnet at my expense. Curtains were collected and when we finished the student flat for my son, curtains were hung only to find the 1 curtain was extra length and the other was std length. I called Fourways branch to inform them of this and I was requested to please send an email photo of the curtains. Numerous calls were done by me the customer and Fourwsys Volpes and I was informed that matter is being attended too. My last call i was informed that i would need to return the std length curtain to volpes Fourways and when curtain arrives they will then send the correct one to me. Thus additional courier costs. I informed Alexis that thus is not what was originally agreed upon and all this time nothing has been done then and i now need to incurre more costs with courier services. She then said curtain will be send via their stock truck. Well it is now a week later and still no update from Alexis or store.

this is really not customer friendly and absolutely no customer care from Volpes Fourways.

my son has visited Volpes Port Elizabeth branch a couple of times to enquire re the curtain and Kudos to this store absolutely customer focused and a real care for their customers-well done Volpes Port Elizabeth.

Volpes Fourways please indicate when curtain was send and when i can collect curtain at Volpes Port Elizabeth Jenny Wilson