CS
Colette S
1 reviews | Active since Jul 2018
15 Apr 2024, 11:27
Bad service from Volpes
I ordered 3 duvets covers, waited more than 30 days, no response on email, no answer on the customer care. Then i received the parcel, but not the whole order, i tried phoning but still no answer.
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Volpes, The Home of Linen's replyOfficial
22 May 2024, 13:43Hello Colette,
Thank you for taking the time to share your concerns with us.
We are deeply sorry for the experience you had with your recent purchase. Please know that such instances are not reflective of our usual standards of service. We encountered an operational issue that resulted in high call volumes and delayed deliveries, causing inconvenience to you, our valued customer.
We want to assure you that we have taken immediate steps to resolve this issue and prevent its recurrence in the future. Your satisfaction is our top priority, and we hope that you will give us another chance to serve you.
Your feedback is invaluable to us as it helps us identify areas for improvement. We genuinely appreciate your understanding and patience during this time.
If there's anything else we can do to make things right or if you have any further concerns, please don't hesitate to reach out to us. We're here to assist you in any way we can.
Thank you once again for your understanding and for choosing us.
Warm regards,
Volpes, The Home of Linen
Thank you for taking the time to share your concerns with us.
We are deeply sorry for the experience you had with your recent purchase. Please know that such instances are not reflective of our usual standards of service. We encountered an operational issue that resulted in high call volumes and delayed deliveries, causing inconvenience to you, our valued customer.
We want to assure you that we have taken immediate steps to resolve this issue and prevent its recurrence in the future. Your satisfaction is our top priority, and we hope that you will give us another chance to serve you.
Your feedback is invaluable to us as it helps us identify areas for improvement. We genuinely appreciate your understanding and patience during this time.
If there's anything else we can do to make things right or if you have any further concerns, please don't hesitate to reach out to us. We're here to assist you in any way we can.
Thank you once again for your understanding and for choosing us.
Warm regards,
Volpes, The Home of Linen
Volpes, The Home of Linen's reply22 May 2024, 13:43
Official
Hello Colette,
Thank you for taking the time to share your concerns with us.
We are deeply sorry for the experience you had with your recent purchase. Please know that such instances are not reflective of our usual standards of service. We encountered an operational issue that resulted in high call volumes and delayed deliveries, causing inconvenience to you, our valued customer.
We want to assure you that we have taken immediate steps to resolve this issue and prevent its recurrence in the future. Your satisfaction is our top priority, and we hope that you will give us another chance to serve you.
Your feedback is invaluable to us as it helps us identify areas for improvement. We genuinely appreciate your understanding and patience during this time.
If there's anything else we can do to make things right or if you have any further concerns, please don't hesitate to reach out to us. We're here to assist you in any way we can.
Thank you once again for your understanding and for choosing us.
Warm regards,
Volpes, The Home of Linen
Thank you for taking the time to share your concerns with us.
We are deeply sorry for the experience you had with your recent purchase. Please know that such instances are not reflective of our usual standards of service. We encountered an operational issue that resulted in high call volumes and delayed deliveries, causing inconvenience to you, our valued customer.
We want to assure you that we have taken immediate steps to resolve this issue and prevent its recurrence in the future. Your satisfaction is our top priority, and we hope that you will give us another chance to serve you.
Your feedback is invaluable to us as it helps us identify areas for improvement. We genuinely appreciate your understanding and patience during this time.
If there's anything else we can do to make things right or if you have any further concerns, please don't hesitate to reach out to us. We're here to assist you in any way we can.
Thank you once again for your understanding and for choosing us.
Warm regards,
Volpes, The Home of Linen