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Precious M
1 reviews | Active since May 2024
02 Oct 2025, 11:10
Bad service
Terrible service. I have ordered plants online and I've noticed that there is no communication about my order so I decided to call them and I was told that one one of plant is broken, and promised to get back to me but still there is no communication from them and they do not answer their calls
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Replies (1)
Volpes, The Home of Linen's replyOfficial
06 Oct 2025, 12:28Good day Precious
Thank you for your feedback. We sincerely apologise for the lack of communication and any frustration this has caused.
We did try to reach you by phone regarding your order, but unfortunately, we were unable to get through. We understand how important it is to keep our customers informed and regret that we fell short in this instance. We’re glad to hear you have now collected your order. If there are any remaining concerns or if you need further assistance, please don’t hesitate to contact us directly. We’re here to help and want to ensure you’re completely satisfied.
Thank you for your understanding.
Warm Regards,
Volpes, The Home of Linen
Thank you for your feedback. We sincerely apologise for the lack of communication and any frustration this has caused.
We did try to reach you by phone regarding your order, but unfortunately, we were unable to get through. We understand how important it is to keep our customers informed and regret that we fell short in this instance. We’re glad to hear you have now collected your order. If there are any remaining concerns or if you need further assistance, please don’t hesitate to contact us directly. We’re here to help and want to ensure you’re completely satisfied.
Thank you for your understanding.
Warm Regards,
Volpes, The Home of Linen
Volpes, The Home of Linen's reply06 Oct 2025, 12:28
Official
Good day Precious
Thank you for your feedback. We sincerely apologise for the lack of communication and any frustration this has caused.
We did try to reach you by phone regarding your order, but unfortunately, we were unable to get through. We understand how important it is to keep our customers informed and regret that we fell short in this instance. We’re glad to hear you have now collected your order. If there are any remaining concerns or if you need further assistance, please don’t hesitate to contact us directly. We’re here to help and want to ensure you’re completely satisfied.
Thank you for your understanding.
Warm Regards,
Volpes, The Home of Linen
Thank you for your feedback. We sincerely apologise for the lack of communication and any frustration this has caused.
We did try to reach you by phone regarding your order, but unfortunately, we were unable to get through. We understand how important it is to keep our customers informed and regret that we fell short in this instance. We’re glad to hear you have now collected your order. If there are any remaining concerns or if you need further assistance, please don’t hesitate to contact us directly. We’re here to help and want to ensure you’re completely satisfied.
Thank you for your understanding.
Warm Regards,
Volpes, The Home of Linen