1 reviews | Active since Jul 2015
1st time and am not going back :bad experience
Bad bad experience ,feels like a ****. Unfortunately it was my first time buying from this shop that time I gifted my grandmother with so much love and enthusiasm. Bought a voucher /gift card for R800. But the card is showing R0 when they wanted to use it. Went to the shop 1. They dont have a record of this card been sold or loaded 2. Contacted their IT with no clear explanation yet they did manage to print out a new receipt because I lost mine. 3 waited almost 3hours at the shop and I was not assisted. 4. My banking app shows this purchase . I am not happy ,I am not going back to the shop and I left my contact for them to update me,there's no ref from the IT call logged and I have not been contacted since Friday since 11:45am ,6Dec 24
I want full refund please, R800 cash no more gift cards or voucher.
No reply since then and I asked for a turnaround, no response.
Good Morning Ms Nkosi
We were so sorry to hear about the negative experience you had when visiting our branch. Please accept our sincerest apologies for the stress and frustration this has caused you.
It wasn’t our intention to disappoint you, but we feel fully responsible for the inconvenience it caused you.
At Volpes, customer satisfaction is something we take very seriously and anything less than ensuring you are completely happy is unacceptable.
Please note as per our telephone conversation kindly provide us with your proof of payment and we may assist you further.
Apologies once again for the inconvenience.
Kind regards
Khanya
No reply since then and I asked for a turnaround, no response.
Good Morning Ms Nkosi
We were so sorry to hear about the negative experience you had when visiting our branch. Please accept our sincerest apologies for the stress and frustration this has caused you.
It wasn’t our intention to disappoint you, but we feel fully responsible for the inconvenience it caused you.
At Volpes, customer satisfaction is something we take very seriously and anything less than ensuring you are completely happy is unacceptable.
Please note as per our telephone conversation kindly provide us with your proof of payment and we may assist you further.
Apologies once again for the inconvenience.
Kind regards
Khanya
Thank you for bringing this matter to our attention.
We sincerely apologize for the technical error that occurred on our end.We truly appreciate your cooperation and patience while we worked to resolve the issue, and we hope you'll give us the opportunity to serve you again in the future.
We look forward to seeing you shop with us soon!
Warm Regards
Volpes, The Home of Linen
Thank you for bringing this matter to our attention.
We sincerely apologize for the technical error that occurred on our end.We truly appreciate your cooperation and patience while we worked to resolve the issue, and we hope you'll give us the opportunity to serve you again in the future.
We look forward to seeing you shop with us soon!
Warm Regards
Volpes, The Home of Linen