Worst dealership, and *********** to repair your vehicle

<p>Good Day,</p> <p> </p> <p>I have a complaint for the mcCarthy Witbank. The contact number for them is: ********** .</p> <p>We drive a VW Amarok, roughly 2 months ago we had a problem with the vehicle and we booked the vehicle for a diagnostic test at the VW Witbank branch. They did the diagnostic test and told us that the problem was with a plug at injector number one, we have asked them to replace the plug, it took approximately 3 working days to replace the one plug.</p> <p>After having replaced the plug which they have said is faulty and the cause of the problem, the same problem persisted.</p> <p>We took the vehicle back for a second time, and they said it is not that plug that has been changed but different ones, so then they proceeded to change all the other plugs at the injectors again.</p> <p>Even after that the problem still persisted, so we took back the vehicle for a third time to the dealership, they have assisted us and they have rechecked those plugs. They told me that it is now plug one again that giving problems but they have fixed it. This is very upsetting to me as we have already changed that specific plug the first time, and now they are telling me that it is the problem, I do not understand how this plug can give the same problem approximately 2 months later after having it changed at the VW dealership.</p> <p>We drove the vehicle for +- 40km and then the problem came back again.</p> <p>This morning I took back the vehicle to the VW dealership again for the fourth time with the same problem.</p> <p>We feel that they are *********** to do their work, and I do not understand why we have the same problem for the fourth time now. We have asked them to do diagnostic, we never saw the result of the test, and they did not make the first test available for us to see.</p> <p>We are highly upset, because we feel that the VW dealership should know their cars best and should be able to detect the fault and be able to repair it correctly.</p> <p>We chose to go the VW dealership, because we want our vehicle to be fixed and we do not want to keep on struggling, if this is the type of service that a dealership gives they can just as well leave it, and they can send all their clients to private small dealers who will charge a fraction of the price, because it is with them that one can expect such type of service.</p> <p>We have a work colleague that also have problem with this same dealer. They tell him the gearbox is broken on his VW amarok, when in is actually the clutch that broke, and yet again I want to put their competence in question.</p> <p> </p> <p>Today they tell me that they now want to change the harness on our vehicle, I am highly upset and disgusted with them about this, and I feel that I will not do this, they should fix this vehicle.</p> <p>We took the harness on the very first time for diagnostic, they told me it is the plug and we have replaced the plug, now the fourth time returning with the same problem, they want to tell me it is now the harness, they should have told me this the first time, they should have detected the problem.</p> <p>This tells me that they are *********** to do diagnostic, detect faults and also to repair the vehicle.</p> <p> </p> <p>Please can you contact me, as we want to take the necessary steps with this specific dealership, the service is not up to standard, and I don’t believe that this keeps up with the standards of VW.</p> <p> </p> <p>Claudine Viljoen: ********** 323 Email: ********** <p>Hansie Viljoen: ********** 788 Email: ********** <p> </p> <p>I truly believe that this will be resolved promptly and efficiently</p>