Yet another frustrating experience with VW Richards Bay Midbay

I am writing to share my frustrating experience with VW Richards Bay Midbay regarding my recent car service. I believe it is crucial to bring this matter to light to ensure accountability and fair treatment for all customers.

I initially took my car to VW Richards Bay Midbay to address an EPC light issue, which was causing engine power cuts and reduced acceleration. The diagnosis performed by the dealership identified spark plug issues and fuel contamination as the root causes. I approved the replacement of the spark plugs and the engine's fuel drain, and initially, the EPC light problem seemed to be resolved.

However, after driving the vehicle for a few days, the same EPC light issue resurfaced. Additionally, I noticed a clicking sound during cold starts, an unusual fuel smell in the ****pit and when using the A/C, and a significant increase in fuel consumption, which were not present when I initially brought in my car.

I promptly contacted VW Richards Bay Midbay again, and they suggested that the issue was fuel contamination. I authorized them to perform the necessary cleaning. Despite their efforts, the problems persisted, and I had to book my car in for a third time while I was away on a business trip.

During the third inspection, the dealership claimed that the intake air temperature sensor and injector seals were the culprits, leading to an estimated cost of R8.5k for repairs. I contested the inclusion of the instrument cluster issue (which made the total cost to be R30k+), which I found hard to believe was related to the previous issues.

Considering that the issues I'm facing were not present before my car was serviced at VW Richards Bay Midbay, I am deeply disappointed that I am now expected to cover the cost of repairs for problems that arose under their care. I am not seeking a handout; all I expect is for the dealership to resolve these issues responsibly, given that they were not present initially.

Moreover, the lack of accountability and failure to address the problems appropriately have left me with a worsened state of my vehicle compared to when I first brought it in. I had even expressed my willingness to contribute to the cost of parts if it would help resolve the issue, but the dealership has not met me halfway.

To make matters worse, this is not the first time I have experienced such subpar service from VW Richards Bay Midbay. In the past, they misdiagnosed a problem with my front brake pads & discs, leading to unnecessary costs for me as the customer.

I sincerely hope that by sharing my experience, the dealership will take responsibility, address the issues promptly, and ensure that this kind of treatment does not persist with other customers. I expect to be treated with respect and fairness, and I believe that is the least any customer deserves.

I kindly request the attention of VW Richards Bay Midbay management to resolve these issues swiftly and appropriately, and provide me with my car in the optimal state it was before these problems arose.