Wrong information by consultants & poor management

I find it absolutely disgraceful that one must deal with such severe incompetence at a Company with the calibre of VW. My car was broken into on Sunday 8/11/15 and the lock cylinder of the drivers door broken. I specifically took off on Monday 9/11/15 to have this sorted. Ben Harmse informed me of the price for the cylinder and also told me it would take 2-3 days to arrive, I dually paid for the part and Ben said he would call me by Wednesday 11/11/15. On the morning of 12/11/15, I was yet to receive any feedback from Ben and decided to call the dealership and find out what was happening. I spoke to Zurayda who informed me that Ben had given me the wrong information and that the part would take 8-10 working days to arrive as it is coming from Germany (which I was never told initially). I was unhappy with this and demanded to know why I was **** to. Zurayda took my details and said she would call back. Upon contacting, she now informed me that it would take up to 3 weeks for the part to arrive!!!! I now sit with a car I can not use as the lock can be opened by any key and no longer have the money to hire a new car. I'm requesting a courtesy as the info given to me was incorrect!!!