Worst Service Ever

The kind of customer service that I have experienced with VW honestly has made me contemplate just leaving my vehicle at VW East London and just continue to pay for it just so that I never have to deal with these people ever again. Car got towed on the 14th of January after it overheated by my insurance after the Sales Person I bought the car from stopped taking my calls. Took almost two weeks for them to arrange a tow from Queenstown (they wouldn't touch the engine) to East London. I have been following up on a nearly daily basis since then as no one is getting back to me. I was promised feedback on Friday. Nothing. Called, after 3 unanswered emails, yesterday on my 1 months anniversary of being car less and couldn't get through to either the service consultant or the person assigned my issue on the Customer Care Line.