Worst Service by FAR

Having owned several other competing brand products, I can unequivocally say that this is by FAR the worst service experience that I have ever had. To add injury to insult, there has been no acknowledgement or attempt to make a mends for the sub-standard service.<br> <br> Here are some things that other brands did that VW does not do: <br> - Progress calls during the day to inform me of the progress of my vehicle whilst it is in the workshop. Given that this is an asset that is worth a couple of hundred thousand, I would say that a comfort call or two during the day is a minimum that they can do.<br> - Having the courtesy to explain the work done when I come to collect my vehicle. If I have just paid a couple of thousand rand towards a repair / service, the least I expect is for the work done to be explained.<br> - Follow-up on negative feedback from post-service calls. Other brands use this to remedy the problem and prevent it from happening again VS VW's ignore it until it goes away approach. <br> - Fix right first time. My vehicle (45000km old) consistently comes back with a totally new issue after every service with them. <br> <br> I am an avid VW fan, but poor service trumps great products.