LM
Lebogang M

1 reviews | Active since Oct 2019

01 Oct 2019, 15:30

Worst Experience from Servicing

My problem with VW Started when i took my vehicle for service at their Soweto branch, bookings were made , i was delivered and fetched on time , found my car ready and cleaned up nicely, and the processing of leaving the dealer was also smooth

A week or so later my car's battery started to act up, so i would need to be "jump start" every now and then and that didn't make sense at all but i still continued driving the car

The next 15 000 service i took my vehicle to my original dealership(Hatfield Bryanston) and i asked them to check why the vehicles power keeps on needing a kick start

First thing they noticed was that my battery's size was too small and immediately confirmed that my battery has been swapped and what I'm using now is not my original Battery

Sent numerous emails and made lots of calls but up to today- no one came back to me until eventually i bought another battery

Westgate

August 2019 i took my vehicle for Service at VW Westgate, a week or so later my car started showing warning signs of coolants, wipers, open doors and immediately all the doors will lock and unlock throughout my journey and all lights will stop working

as soon as i reached my destination i called the servicing manager to explain and he said i must bring in the car, once the car was there he said he doesn't know how long this might take so i must bring it the following day which i did to my surprise a lady called me the same day and said to me according to their Diagnosis there is ABSOLUTELY NOTHING WRONG with the vehicle and they cant fix what they don't know and i must actually arrange for the car to be taken

on the 30th August i spoke to Jason from Complaints, told him the entire story and even emailed him a video clip of the car , i sent to *** and that was the last time i spoke to him

up until today I'm driving that same car , with same errors and fault and VW cant assist me

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