1 reviews | Active since Feb 2018
Worst Customer Service
I went to the VW Barons in Woodmead in December and dealt with a Terence Devadasan. On the day I ordered my vehicle, Terence Devadasan was not in and instead I ordered the vehicle with Brandon Govender. In January I phoned Terence to ensure my order was received by the factory and he had said yes and all was on track. Upon ordering my vehicle, I was told I could expect delivery in March. In February I went through to the dealership to see Terence and again confirm if all was on track with my order and has discovered that Terence has since left VW Barons Woodmead with not as much as phone call to inform me and to hand me over to another sales executive. I then met with Brandon who handed me over to Jaco Visser who then said he would email me progress on my vehicle. I had to wait almost a whole week to hear from Jaco, due to an error in my email address to find out that my vehicle will actually only go into production in March and expected delivery would take place in August/September. Upon hearing this I was rather disgusted with the overall service delivery of the dealership and had expected so much more from VW. Now it would seem I would have to incur numerous price increases and VW Barons Woodmead did not seem to really give a dam. So now, I am stuck waiting for a car for much longer than anticipated and wondering if the discount I had been quoted would even be worth the wait after all the possible price increases. Absolutely disgusting customer services. I urge people to really reconsider before ordering a vehicle at VW Barons Woodmead.
