Worst company ever

My name is Dimakatso Sowana and I have a complaint against VW SA which I need assistance with you or the one ombudsman. The issue is as follows:

1. I bought my car at McCarthy Volkswagen in menlyn in November 2020 and took collection of the vehicle on the 1st of December 2020.

2. In December 2021 I booked my car for gearbox repairs at Alan Hudson motors in Nelspruit and the car was towed in from Nelspruit at 5000km mileage.

3. I collected the vehicle in January with 12 830 km on record, I thought it was a system error. Fast forward to 09 February my car is at 16350 km and I’m booking it for service. Only to be told that my car was already serviced at Palm motors in white river on the 11th November 2021 at 15000km.

4. The service history report indicates all that information, they refused to book in my car after I explained to them that my car has never been to service because it hasn’t reached 15000km.

5. I called Palm Motors and they refuted that my car was taken in there after I requested for CCTV footage and proof. Now this means my VIN number is being used for ******** purposes and used to service other vehicles using my VIN number.

6. The service record proves that my car was taken in at 5000 km however today 10th February 2022 I drove to the dealership and understand what’s going on I was told after an altercation with them for over 3 hours with calls back and forth between the dealer and VW SA and Alan Hudson motors, I was told the car was never at 5000km there was an error with the lady who typed the information on the system.

7. I was with my cousin on the day the car was towed and indeed the car as at 5000 km, it was lockdown and I work from home I travelled less and couldn’t have made 15000km in the period that they are alleging.

8. My car brakes are worn out and the car is indicating an oil service need immediately, I’m told I can bring in the car tomorrow for oil service however the brakes are my concern let alone my 7000 km mileage which is unaccounted for.

I humbly request for your assistance rbecause I feel like I am being ****** by this reputable company and taking advantage of my nature as a female VW owner.