Worst assistance and service - VW Touareq Fire

<p> We are now done! Done begging, done pleading for service and proper assistance.</p> <p>We have been more than accommodating from the start. We bought this vehicle in</p> <p>November 2016, from Aplina Auto, Boksburg, on or about the 11/10/2016.</p> <p>I was assisted throughout the process by Quintin Williams. During the entire process of purchasing this</p> <p>vehicle the dealership guaranteed me in writing and verbally that the vehicle is in perfect</p> <p>running condition with no mechanical problems. On this basis I proceeded with the purchase.</p> <p> </p> <p>I at ALL times advised all the parties that I am a mother of three children under 7 years and</p> <p>drive with them on a daily basis so mechanical issues is NO OPTION. Find attached hereto</p> <p>the mails and agreements which indicates the details explicitly.</p> <p>The vehicle WAS STILL under the 100 000km warrantee, when it was purchased. I took it to</p> <p>VW Claremont in Cape Town for a full service and “check-up” to ensure the vehicle is a 100%</p> <p>to use for my family.</p> <p> </p> <p>This VW dealership the supposedly fixed the major oil leak found in the car between the gearbox</p> <p>and the engine. Thus the whole saga began to unfold.</p> <p>After this last 6 months the car was in the various VW workshops approximately 12 weeks in total.</p> <p> </p> <p>This has been a back and forth process with none of the various parties wanting to take responsibility.</p> <p>They either reply with;</p> <p>“It was in great condition when we sent it”</p> <p>“It was 100% fixed when released”</p> <p>“This is another oil leak, not the same one”</p> <p>“It’s not our fault, it is a new problem”</p> <p>Etc.</p> <p> </p> <p>VW South Africa has all the various correspondence on record.</p> <p>After all of this and getting the vehicle back on Friday after about 4 weeks, we drive it to and from</p> <p>work. During the trip the car lost all power and various warning lights again appeared. We were</p> <p>shocked! How this be? We just spent almost R 30 000.00 on this car!</p> <p> </p> <p>My husband pushed the petrol pedal flat to the floor and the car would only move at maximum</p> <p>50 km p/h. We proceeded to drive in the emergency lane and I phoned the VW 24 hour support</p> <p>Line. I spoke to a person called, Llewellyn. During the call, we could smell something burning.</p> <p>We asked what to do and all parties were completely shocked. We proceeded to drive slowly to</p> <p>our home. Where a technician was dispatched. The technician then proceeded to conduct a</p> <p>test process. He indicated that the “red” blocks showing was issues on the car. There were several</p> <p>blocks.</p> <p> </p> <p>After a while he jumped out in a destressed state, saying something is burning. My husband ran</p> <p>Around the vehicle trying to see where the car was on fire. He then saw it was below the boot</p> <p>Space area. He immediately ran into the house to get a bucket and water. He then after several</p> <p>Trips managed to get the fire out. After a couple of minutes the again smelled the burning. They</p> <p>Opened the boot space and when the technician opened the space wheel flap the entire left side</p> <p>Was on fire!!!!</p> <p> </p> <p>They again ran around like crazy people to get water and attempt to put it out.</p> <p> </p> <p>When it was finally put out, we again are now stuck with a burned, soaked, broken car.</p> <p>AGAIN!</p> <p> </p> <p>The flatbed truck collected it last night and we are awaiting the “excuse” from VW, why it’s not</p> <p>their problem or fault.</p> <p> </p> <p>We feel we were let down by all of the abovementioned parties. To date it is just getting worse.</p> <p>Honestly – no one cares!</p> <p> </p> <p>Worst assistance and service : 8 weeks later!! and still only response I get, ONLY when I phone or mail;</p> <p> </p> <p>"Matter is still being investigated."</p> <p> </p>