Worst after service EVER

<p>I purchased my VW Polo in 2014 from Lenasia VW, brand new and from day 2 it had to go back due to various faults. Lenasia VW did not even care to go the extra mile to assist me, the sale was done and that was all that mattered. My vehicles spent more time at VW than what it did with me for 1 year before i took matters to the ombudsman. After another year a ruling has been made for Lenasia VW and VWSA to fix the car within 31 days. I received a phone call from VW SA telling me that they will give me a courtesy car of which i need to pay the deposit and can drive 200kms a day. Anything over, i would have to pay. Of course i did not agree then they decided they will pay should i exceed 200kms p/d. They will not pay the deposit because VW does not guarantee "mobility" when your car needs to go in. Clearly they dont guarantee "value for your money" either. If i had known a brand new car would cause me so much trouble i wouldve went and bought a second hand car instead. The car has been in and out of VW for over a year and could not be fixed. Now they are obligated to fix in within 31 days and already 2 weeks have been wasted because the dealership is not providing a courtesy car, instead VW needs to hire a car of which i incur extra expenses. I am paying full price for my "brand new vehicle" and now i must pay extra money for rental vehicles whilst they fix the faulty vehicle sold to me in the first place!</p>