Worse Service Rendered At Soweto VW in Orlando.

I had horrible experience at Soweto VW. In fact horrible is an understatement, I took my car for service on Thursday 9 May. The appointment was set for 8am, the lady who received my service request was Khensani Zitha. I left the car that Thursday only to be call later and be advised that they don't have parts and request that either fetch and return it in the morning or I will collect it on Friday and obvious I thought living it the until the next day would be the best option and I did. The car had break default and had a break error sign. With expectations that I'll get it the following day after they've ordered the parts, I waited for a call on Friday but nothing came through. I then decided to call around 12 to hear what was happening after living several messages for Khensani who called later around 13pm advising me that the car will be ready at 2pm and there's a driver coming and I waited only to be called around 3pm by Khensani advising me that they have ordered wrong parts and I have to live the car with them and collect it on Monday as the parts are not correct. I obviously declined as no courtesy car even offered to me. I then went to VW Soweto and Khensani pleaded with me to give them a second chance after I told her I'm willing to come back as the service was a nightmare for me. She promised to call me today and advice me what my insurance Innovation Group is saying, guess what I never even received a call regarding the wrong parts that where ordered under my policy. I told her that Innovation Group won't authorise the same order twice. I've experienced a disservice on top of a disservice. I want nothing to do with Soweto VW, I want refund for the wrong parts ordered under my policy and they should never ever think I'll ever visit nor set foot at Soweto VW in Orlando. Worse service ever in my experience with VW. I would never recommend anyone to visit that VW centre at Soweto.