Will you ever respond, VW Westgate?

<p>My partner was experiencing an issue with her 2010 Golf 6 last weekend. On Monday, 26 Sep she took her car to VW Constantia to have it checked. They advised her that they were relocating and she should take her car to the Westgate branch, which she did. BIGGEST MISTAKE! After numerous phone calls to the dealer last week and conversations with the mechanic, Pieter, we are no further to knowing what the issue is today than we were last week Monday when the car went in. When going to the dealership last week Thursday, after no proactive feedback, they were battling to find the car's jobcard, did not have the printout of the tests conducted and had to redo tests and the car had been standing outside the workshop in the sun. I am certain no work was done on the car from the time it was taken in until Thursday. Today is Tuesday and after promising that they would find and resolve the problem yesterday...AGAIN...no feedback or update. You have cost us a tremendous amount of money, becuase we had to incur traveling expenses whilst the car was standing outside your workshop, when it should have been inside, being fixed. You have yet to give us a clear answer of what the problem is, how you are going to fix it and what it will cost. Your service is not shocking - it is non-existent. I don't even know if you respond to complaints - probably not. Seems like it is in your culture.</p>