VWSA DOES NOT HONOUR THEIR MAINTENANCE PLANS
My car has been at Linsay Saker Fourways for 6 weeks with an engine problem that is not diagnosed as yet and VW South Africa is not taking any responsibility to follow up why its taking so long yet i have a full maintence plan with VWSA purchased from them. According to thier call center they are not responsible and dont guarantee mobility after a car is purchased. No Manager at VWSA has been in contact with me dispite several requests
Helpful (0)
Replies (1)0
Replies (1)'s updateReviewer Update
29 Apr 2023, 13:16The Dealer Principle at Lindsay Saker has now got involved and has been fantastic in resolving the issue. Awaiting a new engine that has been ordered. Still no response from VWSA however. Thank you Bruce for your assistance. Seems that VWSA passes the buck and does not take client service seriously
's update29 Apr 2023, 13:16
Reviewer Update
The Dealer Principle at Lindsay Saker has now got involved and has been fantastic in resolving the issue. Awaiting a new engine that has been ordered. Still no response from VWSA however. Thank you Bruce for your assistance. Seems that VWSA passes the buck and does not take client service seriously