VWSA CLIENT SERVICES - TOTAL MESS!!!!

VERY DISSAPOINTED WRITING THIS REVIEW. I HAD AN ISSUE WITH A CERTAIN DEALERSHIP REGARDING MY CAR AND ESCALATED IT TO VWSA THINKING THAT THIS WOULD HELP TO GETTING MY ISSUE RESOLVED QUICKLY. FIRSTLY AFTER MY COMPLAINT MY CASE MANAGER WOULD TELL ME THAT SHE WOULD CALL AFTER A SPECIFIC AMOUNT OF TIME AND WOULDN'T CALL, I HAD TO CONSTANTLY BE FOLLOWING UP. WHEN SHE IS NOT AVAILABLE I WAS TOLD SINCE SHE WAS IN CHARGE OF MY CASE I WOULD NEED TO WAIT, WHAT KIND OF PROCESSES ARE THOSE? I HAVE BEEN COMPLETELY IMMOBILE FOR A MONTH.